Help Article
Trades Not Syncing
Troubleshooting Trade Sync Issues
Trades not appearing? Here's how to fix it.
Quick Fixes
- Click Refresh: Dashboard → Refresh button
- Check Connection: Settings → Broker Connections
- Verify Trade Status: Ensure trade is fully closed
Common Causes
Trade Still Open
- Open positions don't sync
- Wait for exit to be executed
Broker Disconnected
- Zerodha tokens expire daily
- Reconnect via Settings
Timing
- Allow 5-10 minutes
- Delta: Usually fastest
If Nothing Works
Email info@pinbar.ai with:
- Your registered email
- Broker name
- Approximate trade time
- Any error messages