Help Article

Trades Not Syncing

Troubleshooting Trade Sync Issues

Trades not appearing? Here's how to fix it.

Quick Fixes

  1. Click Refresh: Dashboard → Refresh button
  2. Check Connection: Settings → Broker Connections
  3. Verify Trade Status: Ensure trade is fully closed

Common Causes

Trade Still Open

  • Open positions don't sync
  • Wait for exit to be executed

Broker Disconnected

  • Zerodha tokens expire daily
  • Reconnect via Settings

Timing

  • Allow 5-10 minutes
  • Delta: Usually fastest

If Nothing Works

Email info@pinbar.ai with:

  • Your registered email
  • Broker name
  • Approximate trade time
  • Any error messages

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