Help Article

Razorpay Payment Security

How Your Payments Are Protected

We use Razorpay, India's leading payment gateway, for secure payment processing.

Razorpay Compliance

  • PCI-DSS Level 1: Highest security standard
  • RBI Authorized: Licensed payment aggregator
  • Bank-Grade Encryption: 256-bit SSL

What We DON'T Store

  • Full card numbers
  • CVV/CVC codes
  • Card expiry dates
  • UPI PINs
  • Net banking passwords

What We Store

  • Tokenized card references (for recurring)
  • Last 4 digits (for display)
  • UPI VPA (for recurring)
  • Transaction IDs

Secure Transaction Flow

  1. You enter payment details on Razorpay's secure page
  2. Razorpay processes the payment
  3. We receive only confirmation (no sensitive data)
  4. Transaction recorded in your account

Fraud Protection

  • Real-time fraud detection
  • 3D Secure for cards
  • UPI PIN verification
  • Bank OTP validation

Disputes & Chargebacks

  • Contact us first at info@pinbar.ai
  • We resolve most issues within 3-5 days
  • Chargeback support if needed

Important Note

Razorpay is our payment processor. They are not responsible for Pinbar AI services—only for secure payment processing.

Need further assistance?

Our support team is available to assist you

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