Failed Payment Troubleshooting

Resolving Payment Failures

Payment failures happen occasionally. Here's how to fix them.

Common Reasons

1. Insufficient Balance: Ensure adequate funds
2. Card Limits: Check daily transaction limits
3. Bank Blocks: Some banks block recurring payments
4. Expired Card: Update card if expired
5. UPI Issues: Check UPI app connectivity

Automatic Retry

• Failed payments retry once daily for 3 days
• You'll receive notification for each attempt
• After 3 failures, manual intervention needed

Manual Resolution

1. Check your payment method status
2. Ensure sufficient balance
3. Try updating/re-adding payment method
4. Attempt manual payment from Billing page

Grace Period

• 7 days after first failure
• Service continues during grace period
• Resolve within 7 days to avoid restriction

If Service is Restricted

1. Outstanding balance shown in Billing
2. Pay manually to restore access
3. Email info@pinbar.ai if issues persist

Bank-Specific Issues

Some banks need you to:

• Enable international/online transactions
• Increase e-commerce limits
• Authorize recurring mandates

Getting Help

For payment issues, email info@pinbar.ai with:

• Your registered email
• Transaction ID (if available)
• Error message received
• Payment method used